LNS Medical Supply Return Policy

EFFECTIVE DATE: April 10, 2022

LNS MEDICAL SUPPLY accepts returns of most new, unopened items for a refund or exchange within 30 days of the shipment date. To make a return or exchange, please contact Customer Service at 1-888-720-2830 to obtain a Return Authorization Number. (RA#)

Returns are subject to the following criteria:
1. All returns must be authorized by LNS Medical Supply prior to receipt with a Return Authorization Number written on the outside of the package. Returns without a Return Authorization Number will not be given credit.
2. Items must be received within 30 days of issuing the Return Authorization Number.
3. Return shipping is the responsibility of the customer.
4. Credits will be given after receipt of product and warehouse inspection and approval of saleable condition. Refunds will be issued in the original form of payment used to purchase the item.

Orders canceled after the item has shipped are subject to standard return policies.
A product is not returnable if:
1. The packaging is not in resalable condition (written on, opened, safety seal broken, not in original packaging).
2. The item is expired or will expire within 180 days.
3. The item is food or nutritional items.
4. The item is a special/custom order item (i.e. custom support belts, custom pouches.)
5. The item is considered a hygiene-related product, including but not limited to, stockings/hoses, hernia belts, Options™ undergarments.

Specialty devices, unless damaged or substandard, are non-returnable.
These items include, but are not limited to, the following; breast pumps, range of motion, lymphedema, airway clearance, light therapy, speech-generating, bone growth, INR, erectile dysfunction, pleural drainage, insulin pump, continuous glucose monitoring devices, and supplies, and Omnipod® products.

Defective, Missing, or Incorrect Items
Immediately upon receipt, please inspect the package contents to make sure they meet your expectations and match the packing slip. We apologize for any discrepancies, shortages, or damaged items. Please contact us within 48 hours (2 days) of receipt for a Return Authorization number. Products must be returned to LNS MEDICAL SUPPLY within 30 days of receipt. Your order will be corrected as quickly as possible.